Support Center
Last updated: July 2026
We're here to help.
✉ Email Support: support@levels-up.appGoogle or Apple Sign-In, no password needed.
No. Creating and completing quests is unlimited for everyone, free included — leveling up your real life should never be rationed.
Both tiers are unlimited. Sovereign is the premium tier: ad-free, a permanent 1.5× XP boost, AI Quests, cosmetics, and a weekly Aegis (streak-freeze) refill. Free stays fully playable.
Aegis of the System 🛡️ freezes your streak for a day (free: earn one per day via a rewarded ad, hold up to 3). Surge of Power ⚡ gives 1.5× XP on your next completion (free: up to 3/day via rewarded ad). Sovereign gets its weekly Aegis refill ad-free and doesn't need Surge — the 1.5× is permanent.
Cancel anytime in your Google Play or App Store subscription settings. It stays active until the end of the current billing period.
Refunds are handled by Google Play or Apple under their policies — request one through your store account. We can't process store payments or refunds on their behalf.
Yes. Guest progress is stored on your device. When you sign in, it merges into your account so nothing is lost — your quests, XP, and streak carry over.
Yes — once you're signed in, your progress auto-syncs to your account.
Profile → Settings → Delete Account. All backend data is permanently deleted.